Shipping policy

Shipping Policy

Thank you for shopping at MedievalMart!
We proudly ship our handcrafted products worldwide with secure packaging and reliable delivery partners.
Please read our shipping guidelines below.

1. Processing Time (Handling Time)

All orders are processed within:

7 – 11 business days

During high demand season (Christmas, New Year, Black Friday), processing may take an extra 1–2 days.

Handmade products may require additional craftsmanship time, but we always try to ship as quickly as possible.

2. Shipping Time (Transit Time)

Once your order has been dispatched, the estimated delivery time is:

5 – 9 business days (Standard Shipping)

This timeline applies to major regions including:

United States
United Kingdom
Canada
Australia
Europe
UAE
And many other countries

Delivery speed may vary slightly depending on customs clearance and local courier efficiency.

3. Total Delivery Time

Total delivery time = Processing time + Transit time

➡️ Approximately 15–20 business days

(Usually earlier, but we provide a wide window for transparency.)

4. Shipping Cost

Standard Shipping: FREE worldwide

We do not charge any extra fees for standard shipping.

5. Order Tracking

After your order is shipped, you will receive:

A tracking number
Tracking link
Shipping carrier information

Tracking updates may take 24–48 hours to appear.

6. Customs & Import Duties

Some countries may charge customs duties or VAT.
These charges (if applicable) are the responsibility of the buyer, as they vary by country.
We always try to minimize duties wherever possible.

7. Incorrect Address / Delivery Issues

Please double-check your shipping address before placing your order.
If an order is returned due to an incorrect address or failed delivery attempt, reshipping charges may apply.

8. Shipping Delays

Delivery may take longer in case of:

Festive seasons
Weather delays
Customs inspection
Remote area deliveries
We appreciate your patience and support for handcrafted products.

9. Contact Us

If you have any questions about shipping, feel free to contact our support team:

📧 Email: info@medievalmart.com
📍 Address: 856, Near Masjid, Azad Nagar, Roorkee, Uttarakhand 247667, India
📞 Phone/WhatsApp: +91-7253905846

We are always here to help!

Frequently Asked Questions

What are the shipping options and costs?

MedievalMart offers free shipping worldwide with two options:

Premium Shipping is free for orders over $110 USD — faster delivery and priority handling.
Economic Shipping is free for orders under $110 USD — reliable and cost-effective delivery.

We provide tracking details for every order so you can follow your package until it reaches you.

Are your products authentic and high-quality?

Yes! At MedievalMart, every product is carefully selected and crafted to meet high-quality standards. We work with trusted suppliers and artisans to ensure that what you receive is genuine, durable, and beautifully made. Our goal is to bring you items that you can cherish for years.

Do you offer international shipping?

Absolutely! We ship worldwide, making it easy for customers to enjoy our unique collections no matter where they are. Shipping times vary depending on your location, and we provide tracking information so you can monitor your order every step of the way.

What is your return or exchange policy?

We want you to be fully satisfied with your purchase. If you’re not happy with your order, we offer easy returns and exchanges within 14 days of delivery. The product must be in its original condition, and our support team will guide you through the process step by step.

How can I contact customer support?

We’re always here to help! You can reach us via email at info@medievalmart.com or use the contact form on our website. Our friendly support team usually responds within 24 hours and is happy to assist with any questions or concerns about your order.

Country/region

Language