Terms of service

📜 Terms of Service – MedievalMart

Welcome to MedievalMart. By accessing our website and placing an order, you agree to the following terms and conditions. Please read them carefully before using our services.

1. General

This website is operated by MedievalMart, a registered business based in India. Throughout the site, the terms “we”, “us” and “our” refer to MedievalMart. By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

2. Product Information

All products are handcrafted and may have slight variations. Descriptions, images, and dimensions are provided as accurately as possible. However, we do not guarantee complete accuracy and encourage you to contact us for clarifications before placing orders.

3. Pricing & Payments

Prices are listed in INR or USD (depending on your region).
We reserve the right to change pricing without notice.
Payments are accepted via secure methods: UPI, Cards, PayPal, and Bank Transfers.
Full payment must be received before processing or shipping begins.

4. Order Acceptance & Cancellation

We reserve the right to accept or reject any order at our discretion.
Custom orders cannot be canceled once production begins.
Standard orders can be canceled within 12 hours of placing the order.

5. Shipping & Delivery

Refer to our Shipping Policy for detailed information.
We are not responsible for delays caused by customs, weather, or courier services.
Buyers are responsible for any import duties or taxes applicable in their country.

6. Returns & Refunds

Returns are accepted as per our Return Policy .
Personalized or custom items are non-returnable unless defective or damaged.

7. Intellectual Property

All content on this website, including images, product names, logos, and descriptions, are the intellectual property of MedievalMart. Unauthorized use or reproduction is strictly prohibited.

8. Limitation of Liability

We shall not be held liable for any direct or indirect damages arising from the use of our products or services. Our maximum liability is limited to the amount paid for the product.

9. Privacy Policy

Please refer to our Privacy Policy to understand how your personal information is collected, used, and protected.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, with exclusive jurisdiction in Roorkee, Uttarakhand.

📩 Contact Information:

For questions regarding these Terms, reach us at:
📧 info@medievalmart.com
📞 +91-7253905846
📱 WhatsApp Chat

Frequently Asked Questions

What are the shipping options and costs?

MedievalMart offers free shipping worldwide with two options:

Premium Shipping is free for orders over $110 USD — faster delivery and priority handling.
Economic Shipping is free for orders under $110 USD — reliable and cost-effective delivery.

We provide tracking details for every order so you can follow your package until it reaches you.

Are your products authentic and high-quality?

Yes! At MedievalMart, every product is carefully selected and crafted to meet high-quality standards. We work with trusted suppliers and artisans to ensure that what you receive is genuine, durable, and beautifully made. Our goal is to bring you items that you can cherish for years.

Do you offer international shipping?

Absolutely! We ship worldwide, making it easy for customers to enjoy our unique collections no matter where they are. Shipping times vary depending on your location, and we provide tracking information so you can monitor your order every step of the way.

What is your return or exchange policy?

We want you to be fully satisfied with your purchase. If you’re not happy with your order, we offer easy returns and exchanges within 14 days of delivery. The product must be in its original condition, and our support team will guide you through the process step by step.

How can I contact customer support?

We’re always here to help! You can reach us via email at info@medievalmart.com or use the contact form on our website. Our friendly support team usually responds within 24 hours and is happy to assist with any questions or concerns about your order.

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